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How We Handle Your Privacy

We collect only what we need to run your account, process your Touch 'n Go eWallet, Boost and GrabPay transactions, and keep your lobby access secure.

Account securityPayment recordsAccess logsSupport historyDevice details
Explore Lobby Read FAQ
livebet333 How We Handle Your Privacy
CONTACT PATHS

How to Reach Us About Your Data

When you want to see what information we hold, ask us to delete old records, or report a privacy concern, our compliance team is ready. We handle data-access requests through the same channels you already use for account help.

Live Chat Open the chat bubble in your account lobby and select Privacy Request from the topic menu. Our compliance team will confirm your identity through your registered email, then walk you through the records we hold and the deletion or update options available under local law.
Email Request Send your data-access or deletion request to our support address, including your registered email and account username. We reply within two business days with a secure link to review your stored information or a confirmation that your deletion request is being processed.
Account Dashboard Log into your lobby, navigate to Account Settings, then Privacy Controls. From there you can download a copy of your transaction history, update your contact preferences, or revoke consent for optional data uses like game-recommendation tracking.
HOW WE PROTECT IT

Data Handling at livebet333

We built our privacy approach around the steps you actually take — depositing through Touch 'n Go eWallet, Boost or GrabPay, spinning slots, watching live baccarat, withdrawing to your bank. Each action generates a specific data point, and we explain here what we collect, why we need it, how long we keep it, and who can request a copy.

What We Collect

When you register we ask for your email, phone number and a password; when you deposit through Touch 'n Go eWallet, Boost or GrabPay we log the transaction reference and amount; when you play Gold Roulette or Pearl Shell Slots we record your wager history so your balance stays accurate; when you contact support we save the chat transcript.

Cookies and Sessions

We use session cookies to keep you logged in as you move from the sportsbook to live tables, and analytics cookies to see which games visitors open most often. You can block non-essential cookies in your browser; your account and payment functions will still work, but you'll need to log in again each visit.

Retention Schedule

Transaction records stay active for the period required by Malaysian financial regulations — typically five years — then we archive them in encrypted storage. Session logs and support transcripts are deleted after two years unless they're part of an open compliance review or dispute.

Your Rights

Where local law permits, you can request a copy of your data, ask us to correct an outdated phone number or email, or tell us to delete records that are no longer legally required. Submit your request through live chat or the account dashboard, and we'll respond within two business days with next steps.

Privacy FAQ

We collect your email address, phone number, a password you create, and the device IP you use to register. When you make your first deposit through Touch 'n Go eWallet, Boost or GrabPay, we also log the payment reference and timestamp so we can match the funds to your account.

Yes. Log into your account, go to Account Settings, then Privacy Controls, and click Download My Data. We'll generate a file with your registration details, transaction history, wager records and support conversations, delivered to your registered email within 24 hours.

We share transaction details with Touch 'n Go eWallet, Boost and GrabPay processors so they can confirm deposits and complete withdrawals. We also disclose records when Malaysian law or a valid court order requires it. We never sell your information to marketing companies or data brokers.

We keep deposit, withdrawal and wager records for five years to meet Malaysian financial and anti-money-laundering rules, then move them to encrypted archive storage. Session logs and chat transcripts are deleted after two years unless they're part of an active compliance or dispute case.

You can request account closure through live chat or the account dashboard. We'll close your lobby access immediately, but we must retain transaction records for the full legal retention period. Once that period expires, we delete or anonymize the data according to our schedule.

We use session cookies to keep you logged in across pages, and analytics cookies to track which games are opened most often. You can disable non-essential cookies in your browser settings; your account, deposits through Touch 'n Go eWallet, Boost or GrabPay, and withdrawals will still work normally.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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